FAQ


* How can I see all of the courses I have registered for?

To find all of your courses please go to the main page of the site. You can always do this by clicking on the top banner. Once you are on the main page look for MY PAGE under the banner (this will be all the way to the left hand side of the page).  Click on MY PAGE. This will take you to your profile page. Please scroll down and you will find all of your free and paid for classes along the header MY GROUPS.  If you have a lot of classes you may need to click on VIEW ALL to see the complete list.

* What is an e-course?

 

An e-course in an online class. The class is held on this website. There is a private classroom that only people that have registered for the course can access. All videos are pre-recorded and you can watch them at your convenience. All new purchases as of 1/5/2015 have lifetime access (as long as we manage this site). 

If you can't access the course make sure you have clicked +join on the course main page. If you see the +invite that means you are in the classroom.  If you are on the class page you will find the videos along the right hand side of the page under "course content".

* When will we receive the login and password information to access the course?

Because you have registered for the course on this site...you already have all of the  passwords etc. when you signed up.  No additional password is provided or needed.   The course content will be available on the day the course begins.  

If you can't access the course make sure you have clicked +join on the course main page. If you see the +invite that means you are in the classroom.  If you are on the class page you will find the videos along the right hand side of the page under "course content".

 

* Am I allowed to share my login and password with friends?

No. We have priced this our courses very reasonably and we have worked very hard to give you a beautiful and inspiring course full of content. We would love to have your friends join us the proper way by registering. Thank you for honoring this request. We also promise to respect you by honoring the time and money you have spent for the course by giving you a beautiful finished product.

 

* What if I miss a week?  Will I be able to catch up?

Yes!  All videos are pre-recorded and available to watch at your convenience. 

 

*Do I need to be at the computer at a certain time to see a lesson?

No.  None of our videos are live.  We do like to schedule live "chats" in the forum during the course.  If you miss this time slot you will still be able to read all the discussions on the website.

 

*What kind of internet and computer do I need to have to have the most success with the course?

To get the most out of the class you need to have a high speed internet connection and newer computer or mobile device that is equipped to stream video off of the internet.

 

*Am I able to watch the videos from my ipad?

Yes, our videos are ipad compatible.

 

*I live outside the United States.  Am I able to sign up?

YES!  We would love to have you.  We have people signed up from all over the world. 

If you have questions that are not answered here please email us at contact@jeanneoliverdesigns.com and we would love to answer them for you.

* The site says that all courses are lifetime but some of my courses have expired.  Do I need to repurchase the class? 

If you are seeing that any of your courses have expired you purchased the course before we raised the price and made it lifetime access. Classes were only made lifetime (and the price was increased) for all new purchases as of 1/5/2015.  We have offered all students the opportunity to upgrade any previous course to lifetime for $10 each. Please let us know if you are interested in this. You can email us at contact@jeanneoliverdesigns.com and we will manually upgrade your account and send you an invoice.

* I can't get the videos to play

If you're having difficulty watching the videos try these tips:

  1. Videos require and up-to-date Adobe Flash player.  Get yours here: http://get.adobe.com/flashplayer
  2. Click off the HD on the videos
  3. Please close out all other open windows on your computer
  4. Try a different browser.  Our videos have been verified working with:
  • Firefox (Windows and Mac)
  • Internet Explorer (Windows)
  • Google Chrome (Windows, Mac and Android [4.1.2] tablet)
  • Safari (Mac, iPad and iPhone)

* How can I access the content to my course?

Having trouble finding the group or getting to the content?  Follow these steps to get there:


1. Return to the main page by clicking the big banner at the top of this page.

2. Scroll down to COURSES on the left-hand side and click the course you are interested in or have paid for. Click "view all" if you are not seeing your course.

  • If you see a +Invite button, you're in - go to step 3.
  • If you see a +Join button, click it to join the group, pay and you are instantly in the classroom. You do not need to wait for a password to get started.

3.The course content is located under the COURSE CONTENT section on the right hand side.

If you have any questions please contact us at contact@jeanneoliverdesigns.com

*  How can I get a refund?

If you choose to not take a course before the online class has begun we would be happy to offer you store credit to another class or towards product in our shop.  If the class has begun there are no credits based upon the nature of the digital content.  If your class has not started please email us at contact@jeanneoliverdesigns.com and we would be happy to give you a credit to use at a future date.

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Comment by Kathy Ruth on May 4, 2017 at 1:08pm

I am attempting unsuccessfully to purchase the Abstract and Frame course with a credit card NOT through a PayPal account. Please help. 

Comment by janet t on April 5, 2017 at 12:19pm

how do you search instructors.  i cannot find their profiles and courses that individual instructors create.

Comment by Michelle Murray on March 7, 2017 at 3:24pm
Thank you
Comment by Clare Marie on January 21, 2017 at 4:05pm

Awesome, will be in contact via email ;)

Comment by Jeanne Oliver on January 21, 2017 at 3:59pm

Clare, thank you for your message. The new site we are building will be able to do that but I am so sorry that this one can not. If you have multiple courses that you want (don't worry...they will all transfer over to the new site) you can email us at contact@jeanneoliverdesigns.com with your courses and we will send you an invoice. I hope that helps. Have a great day. Jeanne

Comment by Clare Marie on January 21, 2017 at 3:55pm

Is there any way to buy multiple courses in one go, like from a cart, to save being charged repeated conversion rates from banks?

Comment by Jeanne Oliver on January 4, 2017 at 7:04pm

Mary, email us at contact@jeanneoliverdesigns.com and let us know what courses you want to upgrade and we can help you. Thanks!

Comment by Mary Gressard on January 4, 2017 at 10:34am

Jeanne, I have enrolled in a few classes that have expired. I would like to revisit those classes. Did I read somewhere that I can purchase the class at a discount and then have lifetime access??

Comment by Kimberly on January 3, 2017 at 5:41pm

so looking forward to this!

Comment by Jeanne Oliver on December 13, 2016 at 7:26pm

Mary,

You can set up an account for your friend and then purchase the class and pass along to them all of the info.  Otherwise, you can have them set up an account and we can send you an invoice. Please contact us at contact@jeanneoliverdesigns.com and we can help you. Thank you!

Comment by Mary O'Sullivan on December 13, 2016 at 7:07pm
I too would like to know how to gift a course to someone! Thanks in advance!
Comment by Donna Vining on December 3, 2016 at 4:08pm

I am trying to buy a course as a gift but I don't see that as an option - Help

Comment by Beverly Oster on October 28, 2016 at 11:15am
I'm trying to purchase playing big a mini workshop for $18. When I go to purchase I want to use a credit card but the site keeps taking me to pay pal. I do not want to use pay pal. I love your workshops but I have problems every time o try to sign up. I think your website needs to improve. Thank you for your help.
Comment by Jeanne Oliver on September 30, 2016 at 5:17pm

Jan, 48 hours ended at noon today but I was asked to extent it through the end of the day because people only got the blog post last night.  If a class is not on sale that is because it just started or has not begun.  Thanks. 

Comment by Jan Hinton on September 30, 2016 at 5:16pm
I noticed your classes are on sale for 50 per cent off for 48 hrs. That was on the 28th and today is the 30th. There are classes I'd like to take but I've noticed there are no sale prices on the classes. Does that mean they are no longer on sale? There are classes I really, really want to take but cannot afford to at full price. Please,let me know ASAP. Thank you for your prompt answer.
Comment by Jeanne Oliver on September 7, 2016 at 11:48am

Evelyn, it is available now as a self study and it is free:-)

Comment by Evelyn Skidmore on September 7, 2016 at 11:27am

Hi there

I was wondering if you will be offering the Becoming You the unfolding class in the future?

Comment by Ginn B. on August 10, 2016 at 10:10pm
Oh, found it! Please ignore my previous question! ☺️
Comment by Ginn B. on August 10, 2016 at 8:52am
Hello! Very interested in Stephanie Lee's torch soldering class. Is there a supply list we could take a look at before signing up? Thank you!
Comment by Cindy Sharp on August 1, 2016 at 9:27pm
Thanks Jeanne!

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